Privacy Policy

The specific information we collect depends on how you interact with our site and services. Common categories include:

• Contact & Booking Details: name, email, phone number, service address or ZIP, scheduling preferences, and details about items for removal (e.g., hot tub size, access notes).
• Order & Support Records: purchase/booking history, communications with us, and status updates (including order tracking).
• Device & Usage: IP address, general location derived from IP, browser type, pages visited, and interactions with features (e.g., booking iframe). We may use cookies and similar technologies—see Cookies & Tracking.
• Inferences: basic preferences derived from your interactions (for example, the services you viewed) to improve your experience.

We do not intentionally collect sensitive personal information through this site. Payment information entered during booking is processed by our booking partner or their PCI-compliant processors; we do not store full card numbers.

We share information with third parties who help us operate our website and deliver services. We do not sell your personal information for money. In certain U.S. states, some online advertising or analytics practices may be considered a “sale” or “sharing” for cross-context behavioral advertising; see Do Not Sell or Share.

• Booking & Fulfillment Partner: We share necessary booking details with our partner LoadUp Technologies, LLC (and their service providers) to display pricing, confirm availability, process orders, coordinate local crews, and provide order tracking and related communications.
• Payment Processors: Your payment information is handled by the processor(s) used by our booking partner. We don’t store full card numbers on our systems.
• Service Providers: Hosting, analytics, security, communications, error monitoring, and similar vendors (acting on our behalf under contracts).
• Legal & Safety: When required by law or to protect our rights, users, or the public.
• Business Transfers: In connection with a merger, acquisition, or asset sale.

Depending on where you live, you may have rights to request access, correction, deletion, or portability of your information, and to opt out of certain processing. We will not discriminate against you for exercising these rights.

• Marketing Preferences: You can opt out of non-essential marketing communications by following the instructions in our messages or contacting us.
• Access / Correction / Deletion: Submit a request via our Contact page or call (800) HOT-TUBS. We may need to verify your identity.
• Authorized Agents: Where permitted, you may authorize an agent to submit a request. We may still require you to verify your identity and confirm the request.
• Appeals: If we deny a request, you can appeal by replying to our decision. Instructions will accompany any denial, consistent with applicable law.

State laws covered include, as applicable: California (CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), and Utah (UCPA). If you are in the EEA/UK, please note this site is primarily intended for U.S. users and services.